Frequently asked questions

Timegrip offers all-in-one workforce management solutions designed to optimise scheduling, time tracking, and operations. It helps businesses streamline processes, improve efficiency, and ensure compliance with working time regulations while increasing employee satisfaction.

Timegrip is well suited for businesses across industries such as retail, hospitality, healthcare, logistics, manufacturing, and housing associations. Whether you manage shift workers or full-time employees, Timegrip offers solutions tailored to your needs.

Timegrip offers monthly pricing starting from DKK 1,600 for one department with up to 20 employees. The price includes scheduling, time tracking, absence and holiday management, internal communication, HR and employee data, as well as an employee app.

The solution can be tailored to your needs. Pricing depends on factors such as the number of employees, countries, unique departments, collective agreements, functionalities, and features. Contact us for a quote tailored specifically to your business

At Timegrip, we offer several solutions that can be tailored to both the size and needs of your business. This means you can use our workforce management solution whether your company is an SMB or an enterprise organisation.

Yes. With Timegrip, you can register and monitor absence hours and days for each employee, as well as manage reimbursements, days off, and similar activities. You also have access to employee master data, ensuring that your employees always receive the correct salary and pay supplements based on their entitlements.

Yes, Timegrip can manage multiple collective agreements. You can configure and maintain the rules, agreements, and labour regulations that apply to your business. In fact, Timegrip’s ability to handle multiple collective agreements is one of the features most frequently highlighted by our customers. You can read more about it in this customer case.

Yes, Timegrip can be tailored to different industries. In close collaboration with our consultants and sales team, we identify which features are especially valuable for your business. Whether it is the ability to create multiple departments across countries in the retail industry or set up production numbers on units in the manufacturing industry, it can all be customised within our workforce management solution.

No. At Timegrip, we help you get started with our workforce management system through user training for the employees who will be using Timegrip.

Yes. Timegrip is built for complex organisations and supports scheduling across both departments and locations. You can easily switch between views, plan locally or centrally, and assign employees to one or multiple units. You get full flexibility, whether you are scheduling for a single store or an entire chain.

In Timegrip, you can register employee skills and ensure that only qualified employees are assigned to the right shifts. The system helps you keep track of who is authorised and capable of handling specific tasks, so you can always stay compliant and ensure the right staffing levels.

Yes. With Timegrip, you can schedule shifts across different times of the day, helping you organise tasks and resources around the clock. This makes it easy to accommodate different time zones and changing working hours.

Yes, Timegrip offers project-based time tracking. This means employees can register working hours on shifts for projects and sub-tasks. You gain access to real-time reports showing the actual time spent per task, project, and schedule.

If you forget to clock in for your shift, you can create a manual time registration afterwards. This applies to all days where you have scheduled shifts. Once the registration has been completed, the working day will be saved in your schedule, and the WFM system will register the exact working hours you were scheduled for.

Yes, Timegrip is designed to work seamlessly on mobile devices, allowing both employees and managers to access schedules, time tracking tools, and communication features wherever they are.

Yes. In the Timegrip app, you can register working hours by clocking in and out of your scheduled shifts. Under the “My Times” tab, you can view past and future working hours in your schedule, as well as precise timestamps from your time tracking registrations.

To log in to the Timegrip app, you need to use the HTML code provided by your workplace. You will then need your employee number and a self-chosen password. After logging in for the first time, you will also be able to enable biometric login.

Under the “Messages” tab in the Timegrip app, you can view notifications about shifts, approved or rejected absence requests, shift swaps, messages from the organisation, and similar updates.

Yes. The Timegrip app is available in 25 languages. Users can change the language directly in the app settings.

Yes. The Timegrip app supports both iOS and Android and works on mobile devices such as smartphones and tablets.

Yes. Timegrip can be integrated with the vast majority of systems, whether it is payroll systems, HR controlling, analytics tools, and much more. You can see a selection of them here.

With system integrations in Timegrip, it is easy to connect with other systems and applications. Our workforce management solution allows you to import and export data between Timegrip and other systems, as well as automatically set up data synchronisation to improve accuracy and save time.

Yes. With Timegrip’s payroll export functionality, you can export employee payroll data from Timegrip to your company’s payroll system in just a few clicks. This is made simple because Timegrip can be integrated with most payroll systems. Timegrip calculates employee working hours, supplements, overtime, holiday, absence, and more based on the approved data.

It is easy to integrate with Timegrip. We offer an open API that makes it possible to integrate Timegrip with, for example, payroll systems, HR systems, or BI tools. Simply contact us, and we will help you with access and documentation while ensuring the integration is set up correctly from the start.

In Timegrip, it is easy to keep track of scheduling during holiday periods. In our WFM system, schedulers have access to a complete overview of employees’ requested and approved holiday. This makes it easy to take absence into account when creating schedules.

Yes. In the Timegrip WFM system, you have access to a detailed overview of both planned and registered absence, such as holiday, sickness, and a child’s first sick day. This makes it possible to monitor absence statistics across departments and periods, helping you easily identify patterns in employee absence.

Yes. In the Timegrip mobile app, employees can view their current holiday balance and keep track of both holiday accrual and usage. This means your employees are never uncertain about whether they have remaining holiday entitlement or absence days available.

Yes, you have access to an up-to-date overview of staffing levels. With real-time insights, you are notified about last-minute changes, such as same-day sickness absence. You can see who has arrived, who has reported absence, and where gaps appear in the schedule.

Timegrip supports the calculation of both holiday entitlement and additional holiday days. This also includes your applicable collective agreements and company-specific rules. Timegrip automatically manages holiday accrual, usage, and settlement, so you always have full control of balances and entitlements.

Yes. Timegrip offers account management features, giving you a complete overview of employee balances such as time off in lieu, flexitime, public holiday entitlement, childcare days, and senior days. This makes it easy to manage working time and absence balances while avoiding unnecessary costs.

Yes. In the Timegrip app, you can access holiday and absence under the “Registrations” menu and then “Absence”. Here, you can choose between the different types of absence that have been set up in your organisation. You will receive a notification once your absence request has been approved.

Yes, employees can swap shifts themselves in the Timegrip app. You can offer your shifts to other employees, release shifts, view open shifts, and arrange internal shift swaps. All shift swaps must be approved by an administrative employee in the app.

Yes. In the same way that you register clock-in and clock-out times, you can also register breaks. If you have worked overtime, your time registration will show the exact time you clocked out. This allows your manager to see if you have worked overtime.

If an employee forgets to clock out, this can be corrected when approving time registrations in the app. This is done in our WFM system, where the manager can view the scheduled working hours and make the correct clock-in and clock-out adjustment for the employee who forgot to clock out after their shift ended.

Yes. In Timegrip, an employee can easily be assigned to multiple employee groups, for example across departments, functions, or locations. This allows you to plan and organise flexibly, regardless of how your organisation is structured.

We offer 24/7 customer support, detailed onboarding assistance, and a comprehensive knowledge base to ensure you get the most out of Timegrip. As a Timegrip user, you also have access to our Help Centre, where you will find manuals and step-by-step guides for managing the workforce management system.

You can contact our support team by both phone and email. Find our phone number and support email here.

You can contact Timegrip TP Monday to Thursday from 7:30 AM to 4:00 PM and Friday from 7:30 AM to 3:00 PM.

You can contact Timegrip TG Monday to Friday from 8:00 AM to 5:00 PM.

You can contact Timegrip TM Monday to Friday from 9:00 AM to 3:00 PM.

In addition, you can always send an email to our support team, which you can find on our contact page.

Absolutely. Timegrip uses advanced encryption, regular security audits, and complies with GDPR as well as other data protection standards to ensure that your information is always kept secure.

Yes. At Timegrip, we take data security and personal data protection seriously. We comply with GDPR and have implemented a range of technical and organisational security measures that protect your and your employees’ data against unauthorised access, alteration, and data loss. This includes encryption, access control, ongoing audits, and documented procedures, allowing you to use the system with confidence in your daily operations.

All data in Timegrip is securely stored within the EU/EEA. We use recognised data centres with high security standards and perform continuous backups and monitoring. This means your data never leaves the EU and is always protected in accordance with current regulations and best practices.

Yes. You can set up restrictions for employees and control which employees have access to specific parts of the Timegrip solution. This includes, for example, determining who has permission to approve shifts and edit your schedules.

Yes. In Timegrip, you can access detailed reports on labour costs, both planned and actual, and track how your schedules impact the budget. You can analyse coverage rates, deviations, and overtime, giving you continuous insight into how efficiently you are staffing your business.

This is made easy with Timegrip’s WFM system. Using Timegrip’s analytics tools, you can compare working hours, labour costs, and productivity across departments, periods, and staffing levels. This makes it simple to identify where resources can be optimised and where you can work more cost-effectively.

Yes. Timegrip supports forecast-based planning, allowing you to use historical data and expected activity as the foundation for staffing decisions. This makes it possible to plan staffing based on factors such as sales forecasts, customer volume, or seasonal fluctuations.

Yes. In Timegrip, you can define and create the KPIs that matter most to your organisation, such as absence percentage, costs per department, or number of working hours per employee. You can generate reports with the data you need and export them to your BI system for further analysis. 

Yes. With Timegrip, you can send documents for digital signing. This makes it easy to manage document workflows digitally and ensures that everything is signed correctly and archived in one central location.

Yes. In Timegrip, you can register and manage employee certifications, courses, and training programmes. You will receive notifications when a certification is about to expire, and you can document that employees have completed relevant training or obtained course certificates.

Yes. In Timegrip, you always have access to up-to-date employee information, including position, employment date, department, contact details, and working hours. All information is easy to find and gathered in one place, so you avoid searching across multiple systems.