FAQ for all employees

You can choose from the languages made available in the language settings.

Some text is created by your company’s administrators and is therefore not translated automatically.

Swipe away from the "All day" option. You can then enter a start and end time for the absence.

Select "Interval" under the date range, then select the required absence days in the calendar.

You can only select the absence types that your company’s Timegrip TP administrator has made available.

Your company’s Timegrip TP administrator may have disabled the option to delete absence. Contact your line manager if the absence needs to be deleted.

Under "Accounts", you can see transactions and balances for the accounts you have access to. These may include holiday, special holidays, time off in lieu, flexitime, childcare days and senior days.

Video: Accounts

This is only possible if your company’s Timegrip TP administrator has enabled the feature. If it is available, you will find it under "View transactions" on the relevant account.

In Timegrip TP, go to Program → Company information. Select the departments that should receive the message, then select "Create message". Enter the subject and message. You can also add attachments and choose when the message should be displayed.

An email sender must be configured under Account settings. You can also find the setting under My settings → Settings → Message settings.

Select a shift under "Planned working time" to view the details. When you open a future working time, you can also choose to release or cancel it if the feature is available.

Go to Settings → General → Dashboard items. Here you can choose which items are shown on your dashboard.

View your current clocking information under "Clockings" on the dashboard. Here you can see the date, time, department and status, among other details. Select the section to open any additional details.

This shows working days where a clock-in or clock-out is missing, or where no clockings have been registered. Select "View all" to open the full overview.

The Department plan gives you an overview of the working times of colleagues in your department. You can choose the date from which the plan starts. By default, it shows today and the following day.

Video: Department plan

The feature for viewing colleagues’ working times may not be enabled for your company. Contact your line manager to find out how the feature is configured in your organisation.

Access to historical working times is restricted for data protection reasons. Managers or HR employees with the required permissions can view previous working times in the system.

Select the search icon in the top-right corner. Enter your colleague’s name and select "Search". Open the drop-down list to the left of the name to view more information about your colleague.

Select the search icon in the top-right corner. Select your department, then select "Search". A list of all colleagues in the department is then displayed.

The information shown depends on your company’s configuration. It may include your colleague’s name, mobile number and email address, for example.

Your URL is the web address linked to your company’s Timegrip TP solution. If you do not know the address, your line manager can provide it as a direct link or QR code.

Your ID number is your username for the Timegrip TP web app. It may, for example, be your payroll code, national identification number, card number or email address, depending on your company’s configuration. Contact your line manager if you are unsure.

Select "Did you forget your login information?" on the login page. Then choose which details you want to receive and whether you want to receive them by email or phone. Select "Send". Once you have received the details, you can return to the login page.

Select "Remember me" when you sign in. For security reasons, you will automatically be signed out once a week and will then need to sign in again.

If you have not yet started working for the company, your login may not become active until your employment start date. Contact your line manager if you still cannot sign in.

Go to Messages, select the messages you want to delete and select the "Delete messages" icon.

You can see the personal information that your company’s Timegrip TP administrator has made available to you.

You can only edit the information that your company’s Timegrip TP administrator has given you permission to change. Fields shown in bold cannot be edited.

The visible period is controlled by the settings in Timegrip TP. The view may also be restricted so that working times outside an approved or payroll-locked period are not shown. Contact your line manager if you need to view a different period.

A padlock means that the working time has been approved, so you cannot make a post registration for it. Post registration may also be unavailable because the feature is not enabled in Timegrip TP. Contact your line manager if you are unsure.

The option to delete post registrations may not be enabled in Timegrip TP. Contact your line manager for help.

Select the day for the clocking you want to change. Select "Add new", make the change, then select "Save" in the bottom-right corner.

Video: Post registration

Go to Settings → General. Here you can select a language and choose a light, dark or system-default appearance.

Go to Settings → General. Under "Dashboard items", select which available items should be shown on the dashboard. Under "Department plan views", you can choose to see only your own working times, show available working times, or see only working times involving physical attendance. The options can be switched on or off, and the available choices depend on your company’s configuration and your permissions.

This may be due to your company’s settings or the way payroll has been processed. Contact your line manager for help.

This may be due to your company’s settings or the way payroll has been processed. Contact your line manager for help.